Internal Quality Assurance System in Achieving Accreditation Scores for Islamic Religious Higher Education
Abstract
This research explores contextual factors and operational dynamics of implementing the Internal Quality Assurance System (SPMI) at several State Islamic Universities in Indonesia, namely Syarif Hidayatullah State Islamic University (UIN) Jakarta, North Sumatra State Islamic University (UINSU), State Islamic University (UIN) Sjech M Djamil Djambek Bukittinggi, Syekh Ali Hasan Ahmad Addary State Islamic University (UIN) Padangsidimpuan, and State Islamic College (STAIN) Mandailing Natal. This type of research is qualitative with a multi-case study approach. Data collection includes documentation, field notes about process dynamics, observations and interviews with the Head of the Quality Assurance Institute (LPM) and Focus Group Discussions with stakeholders such as study program managers, lecturers, students, alumni and university auditors. The validity of the data is ensured through reliability checks, triangulation, member checking, and audit trails. The research results show that in-case analysis examines contextual factors and operational dynamics that are unique to each institution. Various universities are exploring variations in adherence to Total Quality Management (TQM) principles. UIN Syarif Hidayatullah Jakarta's transition to a paperless system through the SIQA application is an example of TQM principles by increasing efficiency and data management in the Internal Quality Audit (AMI) process. UIN Sjech M. Djamil Djambek Bukittinggi faces challenges in auditor capacity and role clarity, requiring organizational adaptation to increase AMI's effectiveness. Overall, this research contributes to the academic discourse regarding internal audit quality and underlines the importance of systems theory and organizational change theory in improving educational quality assurance practices in State Islamic Universities and Colleges.
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References
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[21] Kufi, E. F. (2022). Quality audit in Education. The Journal of Quality in Education, 12(20), 69–82. https://doi.org/10.37870/joqie.v12i20.327
[22] Lailla, N., & Mardi. (2022). Organizational Change On Employee Performance. Procedia of Social Sciences and Humanities, 3(c), 404–410. https://doi.org/10.21070/pssh.v3i.145
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[25] Manueke, S., & Manopo, M. W. (2019). Analysis of Internal Quality Audit to Improve the Implementation of The Higher Education Internal Quality Assurance System at The Manado State Polytechnic. Proceedings of the International Conference On Applied Science and Technology 2019 - Social Sciences Track (ICASTSS 2019), 354(iCASTSS), 307–311. https://doi.org/10.2991/icastss-19.2019.64
[26] Meyliana, & Renata, A. Y. (2012). Pengaruh Total Quality Management pada Sistem Pengukuran Kinerja Terhadap Pengembangan Produk dan Efisiensi Biaya?: Studi Kasus pada PT Bintang Alam Semesta Meyliana Kerangka Teoritis dan Pengembangan Hipotesis. Jurnal Akuntansi, 4(1), 57–69. https://doi.org/https://doi.org/10.28932/jam.v4i1.354
[27] Mulyasa, E., & Aryani, W. D. (2022). Implementasi Sistem Penjaminan Mutu Internal Di Era Merdeka Belajar. Aksara: Jurnal Ilmu Pendidikan Nonformal, 8(2), 933. https://doi.org/10.37905/aksara.8.2.933-944.2022
[28] Niarti, U., Nurazi, R., & Coryanata, I. (2021). Analisis Total Quality Management (TQM) dan Kinerja Manajerial pada Politeknik Raflesia Rejang Lebong. JURNAL FAIRNESS, 6(2), 111–124. https://doi.org/10.33369/fairness.v6i2.15130
[29] Pomeroy, M. K., Qiu, S., Xie, L., Natarajathinam, M., & Johnson, M. (2023). Application of Organizational Systems Theory to Identify Education and Training Needs for Industry 4.0. 2023 IEEE Frontiers in Education Conference (FIE), 1–4. https://doi.org/10.1109/FIE58773.2023.10342905
[30] Potts, R., & LaMarsh. (2004). Managing for Success. Duncan Baird Publishers.
[31] Pratama, I. P. A., & Suryawan, I. G. T. (2017). Rancang Bangun Sistem Monitoring Pelaksanaan dan Hasil Audit Mutu Internal. Jurnal Ilmu Komputer Dan Ilmu Sains Terapan, 7(2), 74–159.
[32] Priyadi, G. (2012). Panduan Audit Sistem Mutu. Jakarta: Bumi Aksara.
[33] R. Supyan Sauri. (2019). Strategi Peningkatan Mutu Pendidikan Melalui Implementasi Sistem Penjaminan Mutu Internal (SPMI) di Universitas Islam Nusantara Bandung. In MEDIA Nusantara (Vol. 16, Issue 1). https://doi.org/https://doi.org/10.30999/medinus.v16i1.631
[34] Rahminawati, N., & Supriyadi, T. (2023). Implementing an Internal Quality Assurance System to Enhance Elementary School Education Quality. International Journal of Learning, Teaching and Educational Research, 22(4), 414–433. https://doi.org/10.26803/ijlter.22.4.23
[35] Ryan, C. (2012). Cross-Case Analysis (pp. 543–558). https://doi.org/10.1108/S1871-3173(2012)0000006033
[36] Saifulloh, A. (2012). Konsep Continuous Quality Improvement (CQI) dalam Dunia Pendidikan. At-Ta’dib, 7(1). https://doi.org/10.21111/at-tadib.v7i1.526
[37] Sallis, E. (2014). Total Quality Management in Education (#rd Editio). Routledge. https://doi.org/10.4324/9780203417010
[38] Sharova, T., Zemlianska, A., Sharov, S., Prosiankina-Zharova, T., & Kavun, L. (2023). Independent Evaluation of Learning Outcomes as a Tool of the Internal Quality Assurance System. TEM Journal, 700–709. https://doi.org/10.18421/TEM122-13
[39] Stacy, M., Gross, G., & Adams, L. (2022). Applying Organizational Change Theory to Address the Long-Standing Problem of Harassment in Medical Education. Teaching and Learning in Medicine, 34(3), 313–321. https://doi.org/10.1080/10401334.2021.1954523
[40] Supriyanto, S., Rosyanafi, R. J., Ningrum, M. A., & Indrawati, D. (2024). Evaluasi Penjaminan Mutu Internal di Perguruan Tinggi. Jurnal Review Pendidikan Dasar?: Jurnal Kajian Pendidikan Dan Hasil Penelitian, 10(1), 42–51. https://doi.org/10.26740/jrpd.v10n1.p42-51
[41] Syauqy, K. (2016). Kepemimpinan dalam Perubahan Organisasi Perpustakaan Perguruan Tinggi. Al-Tsaqafa: Jurnal Ilmiah Peradaban Islam, 16(1), 155–124. https://doi.org/10.15575/al-tsaqafa.v13i01.1835
[42] Texeira-Quiros, J., Justino, M. do R., Antunes, M. G., Mucharreira, P. R., & Nunes, A. de T. (2022). Effects of Innovation, Total Quality Management, and Internationalization on Organizational Performance of Higher Education Institutions. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.869638
[43] Valentino, C., Suriawinata, I. S., & Pranitasari, D. (2021). Analisis Efektivitas Total Quality Management ( TQM ) terhadap Kepuasan Pelanggan pada PT Bank Central Asia. Juranal Manajemen STEI, 04(01), 62–74.
[44] Wartoni. (2023). Impact Evaluation of the Internal Quality Assurance Systems on the Teacher Learning Quality in Indonesia. Journal of Higher Education Theory and Practice, 23(13). https://doi.org/10.33423/jhetp.v23i13.6318
[45] Weber, K., & Waeger, D. (2017). Organizations as Polities: An Open Systems Perspective. Academy of Management Annals, 11(2), 886–918. https://doi.org/10.5465/annals.2015.0152
[46] Woodside, A. G., & Wilson, E. J. (2003). Case study research methods for theory building. Journal of Business & Industrial Marketing, 18(6/7), 493–508. https://doi.org/10.1108/08858620310492374
[47] Yin, R. K. (2018). Case study research and applications (Vol. 6). Sage Thousand Oaks, CA.
[48] Yuniarto, D., Rahman, A. B. A., Subiyakto, A., Herdiana, D., Firmansyah, E., & Marliana, R. R. (2022). Enhancing the Usability of Information Systems Internal Quality Assurance Systems: Recently Formed Universities Study. 2022 10th International Conference on Cyber and IT Service Management (CITSM), 1–8. https://doi.org/10.1109/CITSM56380.2022.9936003
[2] Armenakis, A. A., & Bedeian, A. G. (1999). Organizational Change: A Review of Theory and Research in the 1990s. Journal of Management, 25(3), 293–315. https://doi.org/10.1177/014920639902500303
[3] Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H., Besterfield-Sacre, M., Urdhwareshe, H., & Urdhwareshe, R. (2019). Total Quality Management Fifth Edition. Pearson India Education Services Pvt. Ltd.
[4] Bhayangkara, I. (2017). Audit Manajemen Prosedur dan Implementasi Edisi 2. Jakarta?: Salemba Empat. Salemba Empat.
[5] Calvin, C. G., & Holt, M. (2023). The Impact of Domain-Specific Internal Audit Education on Financial Reporting Quality and External Audit Efficiency. Accounting Horizons, 37(2), 47–65. https://doi.org/10.2308/HORIZONS-2020-105
[6] Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
[7] Danish, M. S. S., & Esteves, E. G. Z. (2023). Human Resource Management to Improve the Quality of Energy Efficiency of the Enterprise (pp. 141–151). https://doi.org/10.1007/978-3-031-26596-9_12
[8] Garwe, E. C., Thondhlana, J., & Saidi, A. (2021). Evaluation of a quality assurance framework for promoting quality research, innovation and development in higher education institutions in Zimbabwe. Journal of the British Academy, 9s1, 127–157. https://doi.org/10.5871/jba/009s1.127
[9] Gaspersz, V. (2006). Total Quality Managemen: Untuk Praktisi Bisnis dan Industri. PT. Gramedia Pustaka Utama.
[10] Hawks, B. S., Aust, W. M., Bolding, M. C., Barrett, S. M., & Schilling, E. B. (2022). Audit procedures and implementation rates for forest water quality Best Management Practices in the 13 southeastern states. Journal of Soil and Water Conservation, 77(5), 501–515. https://doi.org/10.2489/jswc.2022.00082
[11] Hernández Paz, A. A., Cancino Cancino, V. E., Tamez González, G., & Leyva Cordero, O. (2023). Evaluación y acreditación para el aseguramiento de la calidad de la educación superior en México. Revista Venezolana de Gerencia, 28(102), 693–712. https://doi.org/10.52080/rvgluz.28.102.16
[12] Hoy, W. K., & Miskel, C. G. (1991). Educational administration: Theory, research, and practice. (No Title).
[13] Ibrahim, O. (2013). Total Quality management (TQM) and Continuous Improvement as Addressed by Researchers. International Journal of Scientific and Research Publications, 3(10), 2250–3153. https://www.ijsrp.org/research-paper-1013.php?rp=P221893
[14] Iqbal, A. (2021). Innovation speed and quality in higher education institutions: the role of knowledge management enablers and knowledge sharing process. Journal of Knowledge Management, 25(9), 2334–2360. https://doi.org/10.1108/JKM-07-2020-0546
[15] Jamil, S., Indrawati, & Akbar, D. A. (2020). Pedoman Audit Mutu Internal UIN Raden Fatah Palembang. Lembaga Penjaminan Mutu (LPM) UIN Raden Fatah Palembang.
[16] Jasti, N. V. K., Venkateswaran, V., Kota, S., & Sangwan, K. S. (2022). A literature review on total quality management (models, frameworks, and tools and techniques) in higher education. The TQM Journal, 34(5), 1298–1319. https://doi.org/10.1108/TQM-04-2021-0113
[17] Kaleli, Z., Konteos, G., Avlogiaris, G., & Kilintzis, P. (2024). Total Quality Management as Competitive Advantage for the Internal Strategy and Policy of Greek Special Education School Units. Journal of the Knowledge Economy. https://doi.org/10.1007/s13132-024-01987-w
[18] Kasmawati. (2020). Penjaminan dan Pengendalian Mutu Pendidikan Islam. Jurnal Pendidikan Kreatif, 1(2), 35–46. https://doi.org/10.24252/jpk.v1i2.20016
[19] Kettunen, J. (2012). External and internal quality audits in higher education. The TQM Journal, 24(6), 518–528. https://doi.org/10.1108/17542731211270089
[20] Kováts, G. (2018). The change of organizational structure of higher education institutions in Hungary: a contingency theory analysis. International Review of Social Research, 8(1), 74–86. https://doi.org/10.2478/irsr-2018-0009
[21] Kufi, E. F. (2022). Quality audit in Education. The Journal of Quality in Education, 12(20), 69–82. https://doi.org/10.37870/joqie.v12i20.327
[22] Lailla, N., & Mardi. (2022). Organizational Change On Employee Performance. Procedia of Social Sciences and Humanities, 3(c), 404–410. https://doi.org/10.21070/pssh.v3i.145
[23] Lodi, S. H., Shaikh, A. A., Wasif, M., Tufail, M., & Butt, F. A. (2022, June 14). A Quality 4.0 Assurance Framework for the Higher Education Institutes. 8th International Conference on Higher Education Advances (HEAd’22). https://doi.org/10.4995/HEAd22.2022.14032
[24] Mangkuprawira, S., & V, A. (2007). Manajemen Mutu Sumber Daya Manusia. Ghalia Indonesia.
[25] Manueke, S., & Manopo, M. W. (2019). Analysis of Internal Quality Audit to Improve the Implementation of The Higher Education Internal Quality Assurance System at The Manado State Polytechnic. Proceedings of the International Conference On Applied Science and Technology 2019 - Social Sciences Track (ICASTSS 2019), 354(iCASTSS), 307–311. https://doi.org/10.2991/icastss-19.2019.64
[26] Meyliana, & Renata, A. Y. (2012). Pengaruh Total Quality Management pada Sistem Pengukuran Kinerja Terhadap Pengembangan Produk dan Efisiensi Biaya?: Studi Kasus pada PT Bintang Alam Semesta Meyliana Kerangka Teoritis dan Pengembangan Hipotesis. Jurnal Akuntansi, 4(1), 57–69. https://doi.org/https://doi.org/10.28932/jam.v4i1.354
[27] Mulyasa, E., & Aryani, W. D. (2022). Implementasi Sistem Penjaminan Mutu Internal Di Era Merdeka Belajar. Aksara: Jurnal Ilmu Pendidikan Nonformal, 8(2), 933. https://doi.org/10.37905/aksara.8.2.933-944.2022
[28] Niarti, U., Nurazi, R., & Coryanata, I. (2021). Analisis Total Quality Management (TQM) dan Kinerja Manajerial pada Politeknik Raflesia Rejang Lebong. JURNAL FAIRNESS, 6(2), 111–124. https://doi.org/10.33369/fairness.v6i2.15130
[29] Pomeroy, M. K., Qiu, S., Xie, L., Natarajathinam, M., & Johnson, M. (2023). Application of Organizational Systems Theory to Identify Education and Training Needs for Industry 4.0. 2023 IEEE Frontiers in Education Conference (FIE), 1–4. https://doi.org/10.1109/FIE58773.2023.10342905
[30] Potts, R., & LaMarsh. (2004). Managing for Success. Duncan Baird Publishers.
[31] Pratama, I. P. A., & Suryawan, I. G. T. (2017). Rancang Bangun Sistem Monitoring Pelaksanaan dan Hasil Audit Mutu Internal. Jurnal Ilmu Komputer Dan Ilmu Sains Terapan, 7(2), 74–159.
[32] Priyadi, G. (2012). Panduan Audit Sistem Mutu. Jakarta: Bumi Aksara.
[33] R. Supyan Sauri. (2019). Strategi Peningkatan Mutu Pendidikan Melalui Implementasi Sistem Penjaminan Mutu Internal (SPMI) di Universitas Islam Nusantara Bandung. In MEDIA Nusantara (Vol. 16, Issue 1). https://doi.org/https://doi.org/10.30999/medinus.v16i1.631
[34] Rahminawati, N., & Supriyadi, T. (2023). Implementing an Internal Quality Assurance System to Enhance Elementary School Education Quality. International Journal of Learning, Teaching and Educational Research, 22(4), 414–433. https://doi.org/10.26803/ijlter.22.4.23
[35] Ryan, C. (2012). Cross-Case Analysis (pp. 543–558). https://doi.org/10.1108/S1871-3173(2012)0000006033
[36] Saifulloh, A. (2012). Konsep Continuous Quality Improvement (CQI) dalam Dunia Pendidikan. At-Ta’dib, 7(1). https://doi.org/10.21111/at-tadib.v7i1.526
[37] Sallis, E. (2014). Total Quality Management in Education (#rd Editio). Routledge. https://doi.org/10.4324/9780203417010
[38] Sharova, T., Zemlianska, A., Sharov, S., Prosiankina-Zharova, T., & Kavun, L. (2023). Independent Evaluation of Learning Outcomes as a Tool of the Internal Quality Assurance System. TEM Journal, 700–709. https://doi.org/10.18421/TEM122-13
[39] Stacy, M., Gross, G., & Adams, L. (2022). Applying Organizational Change Theory to Address the Long-Standing Problem of Harassment in Medical Education. Teaching and Learning in Medicine, 34(3), 313–321. https://doi.org/10.1080/10401334.2021.1954523
[40] Supriyanto, S., Rosyanafi, R. J., Ningrum, M. A., & Indrawati, D. (2024). Evaluasi Penjaminan Mutu Internal di Perguruan Tinggi. Jurnal Review Pendidikan Dasar?: Jurnal Kajian Pendidikan Dan Hasil Penelitian, 10(1), 42–51. https://doi.org/10.26740/jrpd.v10n1.p42-51
[41] Syauqy, K. (2016). Kepemimpinan dalam Perubahan Organisasi Perpustakaan Perguruan Tinggi. Al-Tsaqafa: Jurnal Ilmiah Peradaban Islam, 16(1), 155–124. https://doi.org/10.15575/al-tsaqafa.v13i01.1835
[42] Texeira-Quiros, J., Justino, M. do R., Antunes, M. G., Mucharreira, P. R., & Nunes, A. de T. (2022). Effects of Innovation, Total Quality Management, and Internationalization on Organizational Performance of Higher Education Institutions. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.869638
[43] Valentino, C., Suriawinata, I. S., & Pranitasari, D. (2021). Analisis Efektivitas Total Quality Management ( TQM ) terhadap Kepuasan Pelanggan pada PT Bank Central Asia. Juranal Manajemen STEI, 04(01), 62–74.
[44] Wartoni. (2023). Impact Evaluation of the Internal Quality Assurance Systems on the Teacher Learning Quality in Indonesia. Journal of Higher Education Theory and Practice, 23(13). https://doi.org/10.33423/jhetp.v23i13.6318
[45] Weber, K., & Waeger, D. (2017). Organizations as Polities: An Open Systems Perspective. Academy of Management Annals, 11(2), 886–918. https://doi.org/10.5465/annals.2015.0152
[46] Woodside, A. G., & Wilson, E. J. (2003). Case study research methods for theory building. Journal of Business & Industrial Marketing, 18(6/7), 493–508. https://doi.org/10.1108/08858620310492374
[47] Yin, R. K. (2018). Case study research and applications (Vol. 6). Sage Thousand Oaks, CA.
[48] Yuniarto, D., Rahman, A. B. A., Subiyakto, A., Herdiana, D., Firmansyah, E., & Marliana, R. R. (2022). Enhancing the Usability of Information Systems Internal Quality Assurance Systems: Recently Formed Universities Study. 2022 10th International Conference on Cyber and IT Service Management (CITSM), 1–8. https://doi.org/10.1109/CITSM56380.2022.9936003
Published
2024-07-07
How to Cite
TARIGAN, Tetty Marlina; ZAHARA, Fatimah.
Internal Quality Assurance System in Achieving Accreditation Scores for Islamic Religious Higher Education.
Al-Hayat: Journal of Islamic Education, [S.l.], v. 8, n. 2, p. 677-698, july 2024.
ISSN 2599-3046.
Available at: <https://alhayat.or.id/index.php/alhayat/article/view/638>. Date accessed: 18 jan. 2025.
doi: https://doi.org/10.35723/ajie.v8i2.638.
Section
Articles
This work is licensed under a Creative Commons Attribution 4.0 International License.
