Implementation of the Juran Trilogy in Improving the Quality of Islamic Higher Education
Abstract
This research aims to analyze and explore improving the quality of higher education education by implementing the Juran Trilogy. This research uses qualitative descriptive methods to describe, record, analyze and interpret current conditions. Data collection techniques use interviews, observation and documentation. The data analysis used is interactive, data condensation, data presentation, and concluding/verification. The results of the study found that there are three main steps in improving the quality of education, namely quality planning, quality control and quality improvement. Implementation of quality planning by analyzing student needs, arranging activities and giving responsibility to lecturers or staff for each planned activity. Controlling the quality of education is carried out by maximizing the role of leaders as supervisors of activities in higher education prioritizing activities to monitor student development. Improving the quality of education is carried out by forming a special team to enhance the quality of education. Improving the quality of education is carried out by analyzing the needs of educational customers, maximizing the role of leaders in exercising control, and forming special teams to improve the quality of education.
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References
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[34] Tuala, R. P. (2016). Manajemen Peningkatan Mutu Sekolah / Madrasah Manajemen Peningkatan Mutu Sekolah / Madrasah. IAIN Raden Intan Lampung.
[35] Wakefield, V.-N. T. (2023). Leadership Characteristics as Predictors of Juran Trilogy Principles and Influence on Leaders’ Business Decisions. Journal of Leadership Accountability and Ethics, 20(3), 116–137. https://doi.org/10.33423/jlae.v20i3
[36] Yao, J., Han, X., Qiu, X., Pi, W., Wang, A., Meng, X., & Wei, L. (2023). “Keeping up with the times”. Core competencies of excellent primary and secondary school teachers in the internet plus era: a qualitative study on teacher education in China. Teaching and Teacher Education, 126, 104074. https://doi.org/10.1016/j.tate.2023.104074
[37] Ydesen, C. (2023). Educational assessment – trends in research, policy and practice. In R. J. Tierney, F. Rizvi, & K. B. T.-I. E. of E. (Fourth E. Ercikan (Eds.), International Encyclopedia of Education (pp. 103–107). Elsevier. https://doi.org/10.1016/B978-0-12-818630-5.09033-3
[38] Yusuf, Z., & Mardiana, D. (2020). Manajemen Berbasis Sekolah sebagai Landasan Kepala Sekolah dalam Peningkatan Mutu Pendidikan Agama Islam. QALAMUNA: Jurnal Pendidikan, Sosial, Dan Agama, 12(1), 71–78. https://doi.org/10.37680/qalamuna.v12i01.152
[39] Zainal, V. R. (2016). Islamic Quality Education Management. Gramedia.
[40] Zunairoh, D., Muhajir, A., & Mutohar, P. (2023). Membangun Gerakan Mutu Dalam Penjaminan Kualitas Lembaga Pendidikan Islam. Studia Manageria, 5(1), 9–20. https://doi.org/10.19109/studiamanageria.v5i1.18120
[2] Anand, G., Atluri, A., Crawfurd, L., Pugatch, T., & Sheth, K. (2023). Improving school management in low and middle income countries: A systematic review. Economics of Education Review, 97, 102464. https://doi.org/10.1016/j.econedurev.2023.102464
[3] Arcaro, J. S. (2015). Pendidikan Berbasis Mutu. Pustaka Pelajar.
[4] Belabes, A., Belouafi, A., & Daoudi, M. (2015). Designing Islamic Finance Programmes in a Competitive Educational Space: The Islamic Economics Institute Experiment. Procedia - Social and Behavioral Sciences, 191, 639–643. https://doi.org/10.1016/j.sbspro.2015.04.300
[5] Berg, E., & Lepp, M. (2023). The meaning and application of student-centered learning in nursing education: An integrative review of the literature. Nurse Education in Practice, 69, 103622. https://doi.org/10.1016/j.nepr.2023.103622
[6] Burhanudin, B., & Irawan, I. (2019). Manajemen Peningkatan Mutu Sekolah Islam. ITQAN?: Jurnal Ilmu-Ilmu Kependidikan, 10(2), 91–100. https://doi.org/10.47766/itqan.v10i2.495
[7] Chiang, T.-H., Thurston, A., & Lin, H.-C. (2020). How the excellent working-class student becomes a cultural capital constructor: Reflections on the theories of cultural reproduction. International Journal of Educational Research, 103, 101625. https://doi.org/10.1016/j.ijer.2020.101625
[8] Denzin, N., & Lincoln, Y. (2018). The SAGE Handbook of Qualitative Research. Sage.
[9] Fitria, N. (2023). Kajian Prinsip Dasar Manajemen Pendidikan Islam. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 6(8), 6116–6124. https://doi.org/10.54371/jiip.v6i8.2454
[10] Fitria, Y. (2021). Peningkatan Mutu Sarana Dan Prasarana Sekolah Melalui Konsep Trilogi Juran. Jurnal Manajemen Pendidikan, 12(1), 6–9. https://doi.org/10.21009/jmp.v12i01.11096
[11] Godfrey, A. B., & Kenett, R. S. (2007). Joseph M. Juran, a perspective on past contributions and future impact. Quality and Reliability Engineering International, 23(6), 653–663. https://doi.org/10.1002/qre.861
[12] Hamiyah, N., & Jauhar, M. (2015). Manajemen Pendidikan di Sekolah. Prestasi Pustaka.
[13] Ikhwan, A. (2022). Manajemen Lembaga Pendidikan Islam. NAJAHA.
[14] Ivankova, N. V, Anderson, J. L., Herbey, I. I., Roussel, L., & Kim, D. (2023). Intersecting mixed methods with translational research: implications for educational research and practice. In R. J. Tierney, F. Rizvi, & K. B. T.-I. E. of E. (Fourth E. Ercikan (Eds.), International Encyclopedia of Education (pp. 588–598). Elsevier. https://doi.org/10.1016/B978-0-12-818630-5.11058-9
[15] Jackman, P. C., Whitehead, A. E., Swann, C., & Brick, N. E. (2024). Self-regulatory processes in goal striving during excellent distance-running performances: A qualitative study. Psychology of Sport and Exercise, 70, 102516. https://doi.org/10.1016/j.psychsport.2023.102516
[16] Jaedun, A. (2011). Benchmarking Standar Mutu Pendidikan (1st ed.). Kemdikbud.
[17] Juran, J. M., & Godfrey, A. B. (1998). Juran’s Quality Handbook Fifth Edition. Mcgraw-Hill.
[18] Juran, J. M., & Gryna, F. M. (1988). Juran’s Quality Control Handbook. Mcgraw-Hill.
[19] Katakam, L., & Suresh, G. K. (2017). Identifying a Quality Improvement Project. Journal of Perinatology, 37(10), 1161–1165. https://doi.org/10.1038/jp.2017.95
[20] Krishnappa, V., George, E., Oravec, M., Jones, R., Lee, A., & Sweet, D. (2022). Quality improvement project to improve providers’ goal-setting activity for chronic disease self-management. Journal of Healthcare Quality Research, 37(2), 79–84. https://doi.org/10.1016/j.jhqr.2021.10.003
[21] Loder-Jackson, T. L., Bodine Al-Sharif, M. A., Jones, C. E., Files, M. D., & Wiggins, C. N. (2023). Critical race theory and educational research utilizing qualitative methods (R. J. Tierney, F. Rizvi, & K. B. T.-I. E. of E. (Fourth E. Ercikan (eds.); pp. 67–77). Elsevier. https://doi.org/10.1016/B978-0-12-818630-5.11007-3
[22] Mantai, L., & Calma, A. (2022). Beyond assuring learning: Greater challenges ahead for management educators. The International Journal of Management Education, 20(3), 100723. https://doi.org/10.1016/j.ijme.2022.100723
[23] Martínez-Jauregui, M., Delibes-Mateos, M., Arroyo, B., Glikman, J. A., & Soliño, M. (2023). Beyond rural vs urban differences: A close match in european preferences in some basic wildlife management and conservation principles. Journal of Environmental Management, 331, 117236. https://doi.org/10.1016/j.jenvman.2023.117236
[24] Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (3rd ed.). SAGE Publications.
[25] Minarti, S. (2012). Manajemen Mutu Sekolah Mengelola Lembaga Pendidikan Secara Mandiri. Ar-Russ Media.
[26] Mitra, A. (2021). Fundamentals of Quality Control and Improvement. In Fundamentals of Quality Control and Improvement: Fifth Edition. https://doi.org/10.1002/9781119692379
[27] Poling, D. V, Van Loan, C. L., Garwood, J. D., Zhang, S., & Riddle, D. (2022). Enhancing teacher-student relationship quality: A narrative review of school-based interventions. Educational Research Review, 37, 100459. https://doi.org/10.1016/j.edurev.2022.100459
[28] Russo, F., Wheeldon, A. L., Shrestha, A., & Saratchandra, M. (2023). Responsible Management Education in Business Schools – High on principles but low on action: A systematic literature review. The International Journal of Management Education, 21(3), 100843. https://doi.org/10.1016/j.ijme.2023.100843
[29] Sallis, E. (2018). Total Quality Management in Education (3rd ed.). Kogan Page Ltd.
[30] Schnaider, K. (2023). “The influence of technological designs on teachers’ and students’ meaning-making: Semiotic chains configuring teaching and learning activities”. Computers and Education Open, 4, 100136. https://doi.org/10.1016/j.caeo.2023.100136
[31] Sopwandin, I. (2022). Dasar Dasar Perencanaan Pendidikan. Penerbit Deepublish.
[32] Sunardi, D., Muntahanah, & Lodiansah. (2023). Aplikasi Ideologi dan Strategi Muhammadiyah Berbasis Android. JSAI (Journal Scientific and Applied Informatics), 6(2), 182–187. https://doi.org/10.36085/jsai.v6i2.5278
[33] Teig, N., & Nilsen, T. (2022). Profiles of instructional quality in primary and secondary education: Patterns, predictors, and relations to student achievement and motivation in science. Studies in Educational Evaluation, 74, 101170. https://doi.org/10.1016/j.stueduc.2022.101170
[34] Tuala, R. P. (2016). Manajemen Peningkatan Mutu Sekolah / Madrasah Manajemen Peningkatan Mutu Sekolah / Madrasah. IAIN Raden Intan Lampung.
[35] Wakefield, V.-N. T. (2023). Leadership Characteristics as Predictors of Juran Trilogy Principles and Influence on Leaders’ Business Decisions. Journal of Leadership Accountability and Ethics, 20(3), 116–137. https://doi.org/10.33423/jlae.v20i3
[36] Yao, J., Han, X., Qiu, X., Pi, W., Wang, A., Meng, X., & Wei, L. (2023). “Keeping up with the times”. Core competencies of excellent primary and secondary school teachers in the internet plus era: a qualitative study on teacher education in China. Teaching and Teacher Education, 126, 104074. https://doi.org/10.1016/j.tate.2023.104074
[37] Ydesen, C. (2023). Educational assessment – trends in research, policy and practice. In R. J. Tierney, F. Rizvi, & K. B. T.-I. E. of E. (Fourth E. Ercikan (Eds.), International Encyclopedia of Education (pp. 103–107). Elsevier. https://doi.org/10.1016/B978-0-12-818630-5.09033-3
[38] Yusuf, Z., & Mardiana, D. (2020). Manajemen Berbasis Sekolah sebagai Landasan Kepala Sekolah dalam Peningkatan Mutu Pendidikan Agama Islam. QALAMUNA: Jurnal Pendidikan, Sosial, Dan Agama, 12(1), 71–78. https://doi.org/10.37680/qalamuna.v12i01.152
[39] Zainal, V. R. (2016). Islamic Quality Education Management. Gramedia.
[40] Zunairoh, D., Muhajir, A., & Mutohar, P. (2023). Membangun Gerakan Mutu Dalam Penjaminan Kualitas Lembaga Pendidikan Islam. Studia Manageria, 5(1), 9–20. https://doi.org/10.19109/studiamanageria.v5i1.18120
Published
2023-12-21
How to Cite
AL FARUQ, M. Shoffa Saifillah; ROZI, M. Asep Fathur; SUNOKO, Ahmad.
Implementation of the Juran Trilogy in Improving the Quality of Islamic Higher Education.
Al-Hayat: Journal of Islamic Education, [S.l.], v. 7, n. 2, p. 668-680, dec. 2023.
ISSN 2599-3046.
Available at: <https://alhayat.or.id/index.php/alhayat/article/view/420>. Date accessed: 12 may 2026.
doi: https://doi.org/10.35723/ajie.v8i1.420.
Section
Articles
This work is licensed under a Creative Commons Attribution 4.0 International License.
